Try Before PayLifetime WarrantyAnti-Tarnish
Start with a name.
Type any name and watch it become a piece made for you.
Find your piece.
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This quarter
Most gifted.
The pieces our customers reach for most.
Packaging
The perfect piece deserves the perfect box.
Every order arrives in a warm-cream SOLENE. box — their name on the lid, soft tissue inside, and the cards that make it personal, including the Refusal-Right card that says you can hand it back. The wrapping is part of the gift.
Shop nowHow Try Before You Pay works
01
Open the box.
Your order arrives. The driver waits while you open and inspect every detail of your piece.
Pay nothing today02
Inspect every detail.
Hold it. Feel the cut letterform. Check the finish. Make sure it's exactly what you imagined.
Hand-checked03
Pay only if you love it.
If it's not what you wanted, hand it back. No questions. The driver takes it. You don't pay.
Love it or it's freeSOLENE. in real life
Real people. Real names. Real boxes.
Why we exist.
To prove that an Egyptian customer can buy intentionally-crafted accessories online — without gambling on quality or trust.
— Seif Selim · Mahmoud Saleh · Adham Tamer · Founders, SOLENE.
Read the full story →Questions, answered.
Try-Before-Pay
How does Try-Before-Pay work?
Your order arrives at your door. The driver waits while you open the box and inspect the piece. If it's exactly what you imagined, you pay the driver. If not, you hand it back. The driver leaves with the piece and you owe nothing. No forms, no questions, no return-shipping cost.
What if I don't like it?
You hand the piece back to the driver. Refusal-right is built into every order — no charge, no negotiation, no return form. We collect the piece on the spot. The Refusal-Right card inside every box explains exactly this — keep it, you may need it.
Do I pay anything before delivery?
No. Zero payment required at order. You only pay when the driver hands you the piece and you've decided to keep it. This is the entire point of Try-Before-Pay.
What if the driver doesn't wait long enough?
All our drivers are briefed on a 2-minute minimum inspection window. If a driver doesn't wait, WhatsApp us at the moment — we'll resend with a different courier and document the issue. This is a service standard, not optional.
Can I refuse just part of my order?
Yes. If you ordered multiple pieces and only love some, you pay for the ones you keep and refuse the rest. The driver handles partial refusal on the spot.
Delivery & Payment
How long does delivery take?
4–6 business days for personalized pieces in Greater Cairo + Alexandria. Production takes 24 hours from order, shipping the rest. Real-time tracking via WhatsApp.
Do you deliver outside Cairo and Alexandria?
Yes. We deliver across Egypt — Mansoura, Tanta, Sohag, Aswan, Sharm, and more. Times vary 4–8 days outside Greater Cairo. WhatsApp us your address for an exact estimate.
How much is shipping?
Orders 800 EGP and above ship free. Below 800 EGP: 35–45 EGP depending on governorate. The exact cost shows at checkout before you confirm.
Can I track my order?
Yes. WhatsApp tracking from the moment your order is confirmed to the moment the driver knocks. We message you at every step — production start, shipping out, driver assigned, 30-min ETA.
What payment options do you accept?
Cash on Delivery (COD), Visa, Mastercard. COD is the default — pay the driver in cash when you receive (and approve) your piece.
When am I charged?
At delivery, if you keep the piece. If you refuse, you're never charged. Card payments are pre-authorized but only captured upon successful delivery.
Customization
Can I customize beyond names?
Yes. We do initials, birth months, zodiac signs, paired pieces, fingerprints, hidden engravings, custom dates, and matching sets. If you have something specific in mind, WhatsApp us — Adham handles custom requests personally.
Is there a character limit?
No fixed limit — type any name or word. For longer names the pendant scales to fit. The configurator shows your name live as you type, so you see exactly how it sits before you order.
Can I see a preview before ordering?
Yes. The configurator on every product page shows your name in the actual font live as you type. You see exactly what the piece will look like before you confirm the order.
What if I made a typo in my customization?
Notify us within 12 hours of order via WhatsApp. We hold orders for 24 hours before production starts. After production begins, changes require a re-make — we'll quote you the timing.
Quality & Care
What's the warranty?
Lifetime warranty & re-plating on every piece. If the gold or silver finish ever fades, we re-plate it free — for life. Send us a photo via WhatsApp; we cover reverse shipping too. Your warranty card is in the box.
Will the gold/silver finish fade?
Our pieces are anti-tarnish, but any plated finish can soften with daily wear over time. Our lifetime warranty re-plates them free whenever needed. Avoiding perfume, water, and harsh chemicals keeps the finish bright far longer.
What materials do you use?
Copper or stainless steel base, plated with palladium (under-layer), then gold, silver, or rose gold finish. Our pieces are plated, not solid — we are explicit about this. Solid precious metal in this category costs 4–8× our price; we offer the look and craft at honest plated pricing.
How do I care for my piece?
Store away from perfume and harsh chemicals. Wipe with a soft cloth. Keep dry — remove before showering or swimming. The Care card in your box has full instructions.
Returns & Issues
What if my piece arrives damaged?
WhatsApp us a photo immediately. Damaged pieces are replaced free — re-make + reverse shipping handled by us. This is on us, completely.
Can I exchange for a different size?
One free resize within 6 months for bracelets and rings. Reverse shipping on us. The piece should fit you, not the other way around.
Gifts
Can I send it as a gift?
Yes. Every piece comes in our custom packaging — that's the gift presentation. Add a personal message at checkout. Recipient can refuse at delivery if they don't love it.
Can I hide the price?
Yes. Mark the order as a gift at checkout — we send the piece with no receipt, no price, no order info inside the package.
Can it be delivered to a different address?
Yes. Add the recipient's address as the delivery address. The recipient inspects and accepts the piece — they can refuse, in which case we contact you.
Returns, exchanges & care.
Every SOLENE. piece is backed for life. If anything isn't perfect, we make it right.
Try before you pay
Inspect your piece at the door. You pay only if you love it — never before.
14-day returns & exchange
Return or exchange within 14 days if anything is wrong with the piece. No stress, no fine print.
Lifetime warranty & re-plating
Lifetime warranty with free re-plating, so your piece keeps its shine for years to come.
We make it right
We're here to make it right. Reach us anytime — we'll do whatever it takes to satisfy you.